Summary. I highly recommend Patriot Roofing based on our experience with them replacing our asphalt shingle roof on our two-story home. From start to finish, they were a great company to work with. In the end, they've exceeded my high expectations.
Consultation Day. Jim came to our home on time, analyzed our roof, and gave us a free cost estimate. He explained the installation process, product and payment options, and warranty. He noticed we needed additional vents to bring our roof to code. At the end of the day, we had a detailed cost estimate and product brochures. We didn't decide just yet.
Decision Day. We decided to go with Patriot based on past reviews and a clear cut warranty. Jim came back out and we spent thirty minutes or so trying to pick a color. Jim went back and forth from his truck with around six heavy samples until we made a final decision. Again, he didn't rush us and did not have a pushy attitude.
Installation Day 1. Enrique, the job foreman, introduced himself and he was my main point of contact for the installation, which took two complete days. It was loud and messy, but there's no way around it. They brought out a dumpster and portable toilet, and one of those delivery trucks with the telescoping arms came by to deliver the shingles. Day 1 was mostly demolition and installing roof felt. They could have done a better job cleaning up after Day 1. They left tools out that I was worried would get stolen, but luckily they weren't.
Installation Day 2. The crew was back early and worked super hard to install the shingles. They even separated what used to be a joint bathroom exhaust duct and installed an additional vent at no extra cost. They did charge me to replace one panel OSB roof sheathing which I knew upfront. At the end of Day 2, the roof looked great. I walked the roof with Enrique to go over areas that needed to be fixed. He assured me that someone would come back to address these items. After they completed their cleanup, I was very impressed after seeing the mess the demolition caused. They had rolling magnets that they ran all over my grounds to pick up all the nails, staples, etc. All of the construction debris was cleaned out of the gutters. When I did my final walk through, I'd say they exceeded my expectations with the installation and clean up.
Follow Up. The owner, Steve, came out a few days later to look at the job and collect the final payment. Steve took his time and went over the items we had discussed with Enrique plus a few I added to the list. Steve handed us our packet which included our written warranty and said someone would be out within a few days to fix the outstanding items. Sure enough, they came out a few days later and fixed everything. Since then, we've had lots of rain and happy to say no leaks. I have a written, no fuss, warranty from the company and roofing manufacturer CertainTeed, so I'm confident that I chose the right company. Thank you Patriot Roofing!
Jason D. of Auburn, WA
Friday, October 7th