We are very impressed by all aspects of the process and the final product with Patriot Roofing on the project and gladly recommend the company. Of the three companies we invited to bid on the project, Patriot Roofing's cost was lower mid-range, but they brought a high level of quality and professionalism to the job, with foremost customer care and satisfaction.
John Campopiano was a breath of fresh air, making a short but complete pitch noting several times that we should not just believe what he said, but rather we should verify. John's demeanor and comfortable explanation of the process was a selling point. He was the only one to make any mention that we needed to install a new plywood deck over the top of the original shiplap to accommodate the new shingles. Our home is 60 years old; we have owned it for 21 years, and it has seen a few roofing jobs--this is the second one for us; now we know why they didn't last. When we questioned him about the necessity of the plywood deck, as no one else mentioned it, he showed us the manufacturer's warranty guidebook and the page that explained it very clearly. We did our due diligence and verified that fact from the manufacturers web site. We felt that we would be taken care of responsibly at that point. The addition of the plywood actually makes the house feel more solid, quiet, and comfortable.
Alejandro was the project team lead on site and arrived on time as expected. He introduced himself and his team members and began with a walk around the property and explanation of the process, asking if it was okay if they positioned their operations at particular points or not--a very nice change from most contractors that show up and do as they like. The company also brought in their own porta-potty to the site. We're always concerned for the survival of our landscaping ( and the countless hours that have gone into planting and care ). We needn't have worried as they took particular care not to damage our house or garden. The roofing team worked well together, helping each other out. Because of the trees in the front blocking access, they had to use a specialized truck to deliver the shingles to the roof and carry in all other materials. They made quick work of that and the removal of all old materials without damaging a single living thing. Every day when they left, the job site was cleaned and there were no stray nails left behind. When the crew felt all was complete, Alejandro and the crew confirmed that we were satisfied and then they packed up and left it clean as the day they showed up. They also sent an inspector, Mr. Alarcon, to see that all was done as they promised.
To our surprise, two days later, Steve Campbell (the Company President), came to the house by appointment to enquire about our satisfaction with their installation. He provided a packet with 4 1/2 pages of photos of the job, in various stages, showing us how each important point of concern was addressed, such as the valley ice and water shield and starter strip. He also asked us for feedback on any aspect where we felt they could do better before requesting payment--a sign of real customer concern. We couldn't be happier, that is why we have already recommended Patriot Roofing to others.